Complaints

First Steps Together aims to resolve all complaints at the earliest possible stage and is dedicated to ensuring all complaints are managed sympathetically and efficiently. Any complaint or concern will be taken seriously, whether formally or informally, and the appropriate procedures will be implemented.

This policy has been created to deal with any complaint against a member of staff, or the school as a whole, relating to any aspects of the school or the provision of facilities or services.

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All concerns should be reported direct to the headteacher of the school. 

Concerns regarding the headteacher should be reported to the Chair of the governing body via chair@firststepstogether.uk.

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A complaint may be made in person, by telephone or in writing. A written record will be kept of all concerns and the date on which they were received.

A concern provided in writing will be acknowledged by telephone or in writing within two days of receipt during term time and as soon as practicable during school holidays.

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Please contact us using our contact us page or by using our footer below.